Our Guarantee/Return Policy:

Mascot Metropolitan offers a full one year guarantee on manufacturing defects for all parts, including sowing. Returns must include a copy of the original purchase receipt. Mascot Metropolitan will repair or replace the defective case at their option.

Note: if for some reason you have lost your receipt or it is shortly after 1 year from purchase, please contact us to discuss the particular situation:
E-mail: support@pdaskins.comReturns

There are 2 ways to process a return:

Method #1:
Send back the defective case with proof of purchase (must have bought within 1 year) or RMA number given to you by a support staff.
Mail to:

Mascot Metropolitan, Inc.
Returns Dept.
380 Swift Ave # 18
S. San Francisco, CA 94080

Please include a note with:
full name
your shipping address
your phone number
e-mail address
where you bought it
when you bought it (if no receipt)
what is broken

Method #2:
Fill out online form, we will temporarily charge your credit card, send you a new one, and you can send the broken case back after you have received the new one. We will credit your card upon receipt of the old case. This allows you to still use the case until a new one arrives.

Click here if you would like to utilize Method #2 (keeping your old case until new one arrives).